Recorded Briefing

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ROBOTIC PROCESS AUTOMATION (RPA)

This recorded session includes the session video, handouts, presentation and links to the Monday Roundtables. This Package is valid for 30 days.

This session was recorded on Dec. 14, 2023

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Overview

This interagency briefing was scheduled for 60-minutes and provided best practices of using Robotic Process Automation (RPA) to meet M-19-21 requirements for digitization, modernization and other aspects of the President's Management Agenda (PMA). RPA is in alignment with the PMA Cross Agency Priority (CAP) Goal 6, as it is a tool for “Shifting from Low to High Value Work.” At agency-level, RPA can represent a profound change, with the potential to empower non-IT professionals and process owners with the tools to automate a significant share of their workload. This technology helps agencies save labor hours on mundane repeated tasks. RPA is a business process automation technology that automates manual tasks that are largely rules based, structured, and repetitive using software robots, also known as bots. RPA tools map a process for a robot to follow which allows the bot to operate in place of a human. RPA enables federal employees to spend less time on routine tasks and focus on high value, more challenging, agency mission based tasks on hand. Federal employees are encouraged to participate in the RPA Community of Practice (CoP) led by GSA and Technology Transformation Services (TTS) program offices to facilitate collaboration and problem solving between federal agencies that are interested in implementing RPA. 

 

GSA provides insight on how RPA allows for:

  • Better Customer Experience
  • Minimal Error Rates
  • Better Management Capabilities
  • Transactional to Analytical Culture


Agenda

1:00 PM - Topical Overview

  • What is Robotic Process Automation (RPA)?
  • Meeting Presidential Directive M-19-21
  • GSA RPA guidance
  • Best Practices for Implementing RPA

1:05 PM - Welcome & Introductions

1:10 PM - Deep Dive into Intelligent Automation

  • Why should you care about Intelligent Automation (RPA)?
  • Savings for Government
  • Enhancing Citizen Experience
  • Minimizing Errors
  • Improving Management Capabilities
  • Moving to an Analytical Culture

1:30 PM - RPA Maturity Model

  • Discussing RPA maturity model
  • Going from Level 0 - Level 4

1:40 PM - Use Cases & Best Practices

  • GSA guidance
  • M-19-21 Readiness

1:50 PM - Questions & Answers

1:55 PM - Closing Remarks

Speakers

Komal Goyal
Komal Goyal

CEO & Managing Partner

6e Technologies

Bio

Komal Goyal is a senior technology leader with 24 years of experience leading mid to large-size organizations through digital transformation and helping bring efficiencies in the operation using process automation. She brings the experience of large-scale Enterprise Resource Planning (ERP) implementations and optimizing the post-implementation operations using Artificial Intelligence, RPA, and Machine Learning while creating collaborations across the enterprise. As a technology advisor to her clients, she stays current on the latest technological advancements and their utilization for enterprises. In this role, she has partnered with her clients to envision the benefits of digital transformation and then led them through the journey by bringing the right technology OEMs and resources together for a successful outcome. She has shown up to a 20% reduction in technical debt in these endeavors.  

She also brings a deep understanding of business processes in multiple industries such as manufacturing, refining, healthcare, and federal government.

Currently working as Managing Partner of 6e Technologies, a Denver-based IT consulting firm, she advises her client's scale using technology to become more efficient and meet their growth goals. She has led multiple clients to see the value in digital transformation and embark on the ERP implementation journey. As a data analytics Stewart, most of her large transformations come full circle by adding Data Analytics towards the end of the journey. Her passion is implementing the systems that collect the data and then using data analytics and data visualization to help the stakeholders make informed decisions using the data.

Komal has served on the advisory board of the Colorado Thought Leaders Forum for 2 years (2016-2018), helping this for-profit organization execute its vision of being one of its kind organizations for industry leaders in the state of Colorado.

Komal is currently serving as a board member for an international non-profit, TIE; this is her 6th year on this board and 2nd year as TIE women's Chair. End of 2017, she helped write a grant from the US Department of State to help women entrepreneurs in India in tier-2 and tier-3 cities to help them scale up. Through this non-profit, she has mentored over 20 small businesses internationally. She has been part of large organizations such as General Electrical and KPMG working specifically on digital transformation projects. Komal received her bachelor's and master's degrees in computer science from a prestigious university in India. She also has completed her executive condensed MBA from Tuck School of Management.

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Manish Khera
Manish Khera

VP Federal Services

6e Technologies

Bio

Manish Khera is a highly versatile leader with management Expertise in Operations, Finance, Business Strategy & Development, Team Building, Marketing, Sales, and 30+ Years of Certified Complex Project Management for CONUS and OCONUS projects.

He has a background in RPA, business intelligence, and predictive analytics with experience in CRM/ERP Systems, Computer Science, and Database Technologies. Over the past 20 years, he has acquired $2+ billion of business for his companies from federal agencies including all 5 branches of the military, USDA, Census, SBA, Interior, Transportation, and others.

Manish has a Bachelor’s degree in Biochemical Engineering from Rensselaer Polytechnic Institute and a Masters in Computer Science from Boston University. When Manish is not hard at work growing and managing 6eTechnologies’ federal business, you can frequently find Manish on the Kansas City comedy circuit performing his one-man stand-up comedy and improv act, which only he seems to find funny.

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