Recorded Briefing

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Powering ERP with RPA, Intelligent Automation, and AI

This recorded session includes the session video, handouts, presentation and links to the Monday Roundtables. This Package is valid for 30 days.

This session was recorded on May 9, 2024

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Overview

This 60-minute interagency briefing provides best practices of using Intelligent Automation (IA) augmented by Artificial Intelligence (AI) to optimize data usage within ERP systems while complying with federal agencies’ security protocols.

This approach has helped agencies save labor hours on mundane repeated tasks. RPA (Robotic Process Automation) is a business process automation technology that automates manual tasks that are largely rules based, structured, and repetitive using software robots, also known as bots. RPA tools map a process for a robot to follow which allows the bot to operate in place of a human. RPA enables federal employees to spend less time on routine tasks and focus on high value, more challenging, agency mission based tasks on hand.

IA is operationalization of RPA technologies which empowers non-IT professionals and process owners with the tools to automate a significant share of their ERP system workload tasks. By adopting AI-driven ERP software solutions, government can achieve greater efficiency, reduce costs, and enhance its agility to serve its constituents in a technologically driven world. The use of AI models based on the collected ERP data allows for self-optimization of the automated ERP system tasks.

GSA provides insight on how RPA allows for:

- Better Customer Experience

- Minimal Error Rates

- Better Management Capabilities

- Transactional to Analytical Culture

- Task Efficiency

Recommended attending personnel:

Recommended attending personnel for this briefing include Contracting Officers, Program Officers, Customer Experience Managers, Modernization Advocates and Managers, CIO and Information Technology Personnel.

Agency Panelist Participation

Agency participation is encouraged for this briefing. If you or one of your colleagues would like to be a contributor or panelist in this discussion, please contact support@govbrief.us or call 888-818-8726 to coordinate your participation. GovBrief provides free access to all government presenters and will distribute all accompanying documentation at no charge.

Important: This briefing uses a Zoom-based communication connection via your network. This briefing will be accessible via phone if you are unable to connect online and recorded versions will be distributed with closed-caption for the hearing impaired. Instructions for login will be provided upon registration.This 60-minute interagency briefing provides best practices of using Intelligent Automation (IA) augmented by Artificial Intelligence (AI) to optimize data usage within ERP systems while complying with federal agencies’ security protocols.

This approach has helped agencies save labor hours on mundane repeated tasks. RPA (Robotic Process Automation) is a business process automation technology that automates manual tasks that are largely rules based, structured, and repetitive using software robots, also known as bots. RPA tools map a process for a robot to follow which allows the bot to operate in place of a human. RPA enables federal employees to spend less time on routine tasks and focus on high value, more challenging, agency mission based tasks on hand.

IA is operationalization of RPA technologies which empowers non-IT professionals and process owners with the tools to automate a significant share of their ERP system workload tasks. By adopting AI-driven ERP software solutions, government can achieve greater efficiency, reduce costs, and enhance its agility to serve its constituents in a technologically driven world. The use of AI models based on the collected ERP data allows for self-optimization of the automated ERP system tasks.

GSA provides insight on how RPA allows for:

- Better Customer Experience

- Minimal Error Rates

- Better Management Capabilities

- Transactional to Analytical Culture

- Task Efficiency

Recommended attending personnel:

Recommended attending personnel for this briefing include Contracting Officers, Program Officers, Customer Experience Managers, Modernization Advocates and Managers, CIO and Information Technology Personnel.

Agency Panelist Participation

Agency participation is encouraged for this briefing. If you or one of your colleagues would like to be a contributor or panelist in this discussion, please contact support@govbrief.us or call 888-818-8726 to coordinate your participation. GovBrief provides free access to all government presenters and will distribute all accompanying documentation at no charge.

Important: This briefing uses a Zoom-based communication connection via your network. This briefing will be accessible via phone if you are unable to connect online and recorded versions will be distributed with closed-caption for the hearing impaired. Instructions for login will be provided upon registration.

Agenda

Agenda

11:00 AM - Topical Overview

- What is Robotic Process Automation (RPA)?

- Meeting Presidential Directive M-19-21

- GSA RPA guidance

- Best Practices for Implementing RPA

11:05 AM - Welcome & Introductions

11:10 AM - Deep Dive into Intelligent Automation

- Why should you care about Intelligent Automation (RPA)?

- Savings for Government

- Enhancing Citizen Experience

- Minimizing Errors

- Improving Management Capabilities

- Moving to an Analytical Culture

11:30 AM - RPA Maturity Model

- Discussing RPA maturity model

- Going from Level 0 - Level 4

11:40 AM - Use Cases & Best Practices

- GSA guidance

- M-19-21 Readiness

11:50 AM - Questions & Answers

11:55 AM - Closing Remarks

Speakers

Komal Goyal
Komal Goyal

CEO & Managing Partner

6e Technologies

Bio

Komal Goyal is a senior technology leader with 24 years of experience leading mid to large-size organizations through digital transformation and helping bring efficiencies in the operation using process automation. She brings the experience of large-scale Enterprise Resource Planning (ERP) implementations and optimizing the post-implementation operations using Artificial Intelligence, RPA, and Machine Learning while creating collaborations across the enterprise. As a technology advisor to her clients, she stays current on the latest technological advancements and their utilization for enterprises. In this role, she has partnered with her clients to envision the benefits of digital transformation and then led them through the journey by bringing the right technology OEMs and resources together for a successful outcome. She has shown up to a 20% reduction in technical debt in these endeavors.  

She also brings a deep understanding of business processes in multiple industries such as manufacturing, refining, healthcare, and federal government.

Currently working as Managing Partner of 6e Technologies, a Denver-based IT consulting firm, she advises her client's scale using technology to become more efficient and meet their growth goals. She has led multiple clients to see the value in digital transformation and embark on the ERP implementation journey. As a data analytics Stewart, most of her large transformations come full circle by adding Data Analytics towards the end of the journey. Her passion is implementing the systems that collect the data and then using data analytics and data visualization to help the stakeholders make informed decisions using the data.

Komal has served on the advisory board of the Colorado Thought Leaders Forum for 2 years (2016-2018), helping this for-profit organization execute its vision of being one of its kind organizations for industry leaders in the state of Colorado.

Komal is currently serving as a board member for an international non-profit, TIE; this is her 6th year on this board and 2nd year as TIE women's Chair. End of 2017, she helped write a grant from the US Department of State to help women entrepreneurs in India in tier-2 and tier-3 cities to help them scale up. Through this non-profit, she has mentored over 20 small businesses internationally. She has been part of large organizations such as General Electrical and KPMG working specifically on digital transformation projects. Komal received her bachelor's and master's degrees in computer science from a prestigious university in India. She also has completed her executive condensed MBA from Tuck School of Management.

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