This briefing will shed light on the importance of adopting innovative technologies, particularly Direct Video Calling (DVC), as a means of achieving equitable communication at the point of service.

This briefing will provide a platform for discussion of current and future technology – primarily DVC - that can facilitate an equitable and improved customer experience for deaf individuals.

This briefing will provide education for government personnel of common challenges the 11.5 million deaf and hard of hearing citizens face in terms of engagement, inclusion, and customer experience, as well as review emerging technologies that can be utilized at the point of service.