Information Technology Management and Leadership Professional (ITMLP)
Certification Overview
The ITMLP TM Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers. They’ll be:
- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best practices.
This workshop is not a replacement for your company’s New Manager Training classes. It is designed to provide complementary topics specifically related to the IT management profession. These topics are listed below.
Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those, who successfully complete Final Exam, bring credible and validated industry knowledge to the organizations they serve.
Certification Agenda
DAY 1: Technical Leadership
Life as a Technical Manager
– Characteristics of Successful IT Managers
– Making Technical Decisions
– Managing Multiple Projects
– Leading Local/Global Virtual IT Teams
Managing Hybrid and Virtual IT Teams
– Hybrid and Virtual Challenges
– Hybrid and Virtual Leadership Best Practices
– Task Type Needs
– Using Virtual Technologies
– Virtual Task Assignment
– Personality Types
– Communication Strategies
Influence-Based Technical Leadership
– Bloom’s Core Influence Characteristics
– Situational Influence
– Cialdini’s Six Principles of Influence
– Cohen-Bradford Influence Currencies
– Using Influence Within an IT Context
DAY 2: IT Methodology and Innovation
Methodology Overview
– Waterfall
– Agile/Scrum
– IT Infrastructure Library (ITIL)
– Lean IT
– DevOps
IT Megatrends
– Digital Transformation / Digital Strategy
– Virtual and Augmented Reality
– Internet of Things (IoT)
– Big Data
– Machine Learning
– 3D Printing
– Cybersecurity and Privacy
– Other Key IT Trends
Creating Innovative IT Solutions
– Thoughts on IT Innovation
– The Innovation Process
– Root Cause Analysis Tools
– Brainstorming Tools
– Selection and Prioritization Tools
DAY 3: Business of IT
IT Funding and Cost Center Management
– Project/Production Team Mathematics
– Components of your budget
– IT funding and allocations
– Annual budget process
– IT budget issues and tips
IT Vendor Management
– Providers and strategic partners
– Considerations when selecting a vendor
– Vendor management life cycle
– Vendor oversight
– Outsourcing and cloud considerations
IT Internal Client Service
– User Experience
– Internal Client Service Concepts
– Managing Client Satisfaction
– Managing Client Expectations
– Measurement and Prioritization
Founded in 2009, the IT Management and Leadership Institute is a leading provider of IT management/leadership, interpersonal communication and business skills training. It is also the governing body of two certifications in IT management:
- Information Technology Management and Leadership Professional (ITMLP)
- Information Technology Management and Leadership Executive (ITMLE)
Past Performance Federal Includes:
- Defense Finance Accounting Service
- National Aeronautics and Space Administration
- Internal Revenue Service
- Natural Resources Conservation Service
- Government Publishing Office
Past Performance Federal Includes:
- Federal Aviation Administration
- US Airforce, Military and Civilian
- US Customs and Border Protection
- US General Services Administration
Industry and municipal participants in our IT leadership certification classes includes:
- AIG Investments
- CVS Heath
- Dell
- La-Z-Boy
- Milwaukee Tool
- Disney
- City of Detroit
- TJX Companies
- Tyson Foods
- Northrop Grumman
- Texas A&M Univ.
- Northwell Health
- US Olympic & Paralympic Committee
- MidAmerican Energy Company
- St. Joseph’s Health
- Jacobs Engineering
- Mayville Engineering Company Inc
For questions and queries please contact:
Eric Bloom, ITMLP, ITMLE, CSP
Executive Director, IT Management and Leadership Institute
(w) 508-881-6355
(c) 617-875-4502
(e) eric.bloom@itml-institute.org
Twitter: @EricPBloom